At JB Horse Standards, our mission is to Offer Top-Quality Horse Jumping Equipment to an Elite Industry of Equestrians Across the USA, and, during our 8-years of service, we have had the privilege of working with thousands of recreational and professional riders, trainers, managers, producers, and avid horse lovers of all kinds. It has been our privilege and passion, something we take seriously and speak of proudly. We are committed to excellence in all facets of our company, including our products, prices, customer service, professionalism, and availability.
Recently, our owner, Jonathan, aka JB, has been forced to deal with some very dire and very unfortunate health-related issues. These issues required Jonathan to take an unexpected leave of absence for nearly 2-months, while he focused entirely on his medical treatments, recovery, and ultimate return to good health. During his absence, our company was forced into a temporary closure, as Jonathan has been the touchstone for many critical functions of the business. Following his departure, the business quickly came to a standstill. Our doors closed, our employees were furloughed, and many of our clients were left without an explanation as to their active orders. This sudden change caused a lot of undeserved stress, frustration, and doubt for many of our supporters, which was totally understandable; however, our closure was also necessary, given Jonathan’s inability to work and the company’s dependence on him.
We are aware and extremely apologetic to our clients, as we know what sort of feelings and issues they likely experienced because of our missed deadlines and broken promises. We’ve worked tirelessly for the past 8-years to become a useful, valuable, and dependable addition to the equestrian community, so we were dismayed by the repercussions of our predicament. The last thing we’d ever want to do is cause harm to the community we love; however, every cloud has a silver lining.
Prior to our temporary closure, we were experiencing growing internal stress as a business. This internal stress was a result of us trying to offer too much, without perfecting our processes. For example, custom items had become the majority of our orders and the requirements to produce so many one-of-a-kind features became insurmountable. Our desire to do anything and everything became unrealistic, which contributed to much internal friction that weighed us down and was ultimately felt by our employees, associates, and clientele. We knew updates to our processes and methods were needed, but were nearly impossible to implement, while trying to manage a machine that had become red-lined in many areas.
“It is not a delay to stop and sharpen the scythe.”
Upon Jonathan’s release from care and return to work, we have taken the much-needed time to focus on new procedures that will allow for a smoother, faster, scalable, and more enjoyable experience by all. This work has been crucial to ensure we can continue to serve our industry in the best possible fashion for many years to come. While our temporary closure was troubling for many, it was not wasted time and we are excited to demonstrate our love and appreciation henceforth with an enhanced experience that our elite clientele has come to expect from us.
Our recent changes include:
- Limited product offerings in order to simplify ordering on our most popular items
- Updated website to allow for ample product information and easier order placement
- Faster, more affordable shipping that will bring delivery times to 1 week, in most cases
- Safer product shipping to prevent damage or delays in transit
- Additional staff to be available for questions, quotes, and order statuses
- A larger in-stock inventory of available products to ensure immediate order fulfillment
- Our best possible prices for the items our clients need the most
- A guarantee that will alleviate any need for stress, worry, or doubt
With regard to our Aluminum Horse Jump Standards, we will only be offering a few types of wings and in limited colors. Our Aluminum Horse Jump Standards will be limited to a few types of full-size wings (71”T x 28”W), 1-2 types of skinny wings (63”T x 20”W), and 1 type of schooling standards. Additionally, they will be offered as all white, unless specially requested/ordered (additional production time required for special styles or colors). This will guarantee our best prices, simpler purchases, immediate availability, faster fulfillment, and quicker delivery.
Furthermore, we will ship our Aluminum Horse Jumps Standards partly unassembled and packaged in cardboard boxes, which will require minimal assembly. The feet will not be fastened to the standards, so everything can fit neatly into a cardboard box with tools for assembly included. This will guarantee accurate inventory tracking, lower shipping costs, damage-free delivery, and a much faster delivery. Each standard takes approximately 5-minutes to assemble, so an entire course can be assembled by a single person in less than a day. While the responsibility of assembly will be on our clients, we feel the added benefits of lower prices for our products & shipping, damage-free delivery, and guaranteed availability outweighs the burden of assembly.
Lastly, our additional staff will be available on the phone, through email, or in-person to answer questions and assist with ordering; however, new orders will be placed primarily on our website. This will allow for 24-hour ordering that is fast, simple, and easy. Plus, clear information and photos will help set expectations that we can always meet or supersede, plus allow our clients to be fully informed on each product, its status, and its availability.
We are currently overhauling many facets of our business and, during this transition, we have temporarily limited our services. This temporary limitation is allowing us to make changes that will enhance the experience of our clients when working with us. It is an exciting time for us knowing we will be better able to serve our equestrian community and we eagerly look forward to the day these updates will be completed.
We appreciate your understanding during this transition and we apologize for our temporary lack of availability. As we continue to make updates and expand our services, we promise that each and every person will be taken care of, fulfilled, and shown the level of care and love that they deserve. No matter the time or cost, we will not rest until we’ve fulfilled each and every one of our responsibilities and make sure the respect we have for our community is felt by everyone. We’ve had 8 wonderful years in business, followed by 8 stressful weeks, and we can hardly wait to demonstrate our appreciation with an enhanced experience for the people that have supported us along the way. It is our privilege and honor to be of service, and we look forward to continuing on our journey and offering top-quality products to the equestrian community we have come to love so much.
Please let us know if you have any feedback for us, as we are always open to suggestions. We want to hear it all, the good and the bad, so we can learn the needed lessons and be the best company possible.
With Love and Respect,
JBHS
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